Within 45 days of the order delivery date, if stock is available. We will exchange your item for a different size or similar item with the same value. If the item isn't available, we recommend exchanging for store credit.
*Exchanges aren't guaranteed until the return is received & you have received your NEW exchange order confirmation email. If the item sells out before the exchange is received, a refund will be issued back to the original form of payment automatically.
Within 30 days of the order delivery date. Once your return package is verified by FedEx, please allow 3-5 additional business days for your bank to process the return.
*Please allow 3-5 business days once package has been scanned & shipped by FedEx for refund to process.
Within 45 days of the order delivery date. Once your return package is verified by FedEx, you will receive a refund in the form of a digital gift card within 24 hours.
If you live in Canada, we process returns/exchanges a little differently. Please email email@example.com, to begin the manual process for your return/exchange. Use subject title "Canada Order # xxxxxx-IR Return" for us to better identify your return. (Insert order number in place of X's.) Once we receive your email, our team will provide you with the next steps.
For assistance, please reach out via Live Chat (M-F 9-4:30PM PST), email us at firstname.lastname@example.org, or call: 1 (844) 967-2176