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What is the Impala Return Policy?

  • Updated

RETURNS/EXCHANGES

Exchange: Within 45 days of the order delivery date, if stock is available. 
Refund: Within 30 days of the order delivery date, if stock is available. Allow 3-5 business days once package has been scanned & shipped by FedEx/USPS. 
Store Credit: Within 45 days of the order delivery date, we'll send you a Digital Gift Card when you drop your return package off at FedEx/USPS, and your return is verified. 
 

Start a Return

US Customers:

We will happily exchange or refund your item within the given time frame*, provided the item and its packaging is in the original condition (NOT USED). 

 

Free return shipping is available on all returns/exchanges. 

Refund: Once your return package is verified by FedEx/USPS, please allow 3-5 additional business days for your bank to process the return.

Store Credit: Once your return package is verified by FedEx/USPS, you will receive a refund in the form of a digital gift card within 24 hours.

Exchanges: We will exchange your item for a different size or similar item with the same value. If the item isn't available, we recommend exchanging for store credit. 

*Please note, that any original shipping costs cannot be refunded because those charges have already been paid to UPS.*

Canada Customers: 

Please email info@impalarollerskates.com, to begin the manual process for your return/exchange. Use subject title "Canada Order # xxxxxx-IR Return" for us to better identify your return. (Insert order number in place of X's.)

We only process returns for US Customers through the portal above.

For assistance, please reach out via Live Chat (M-F 8:30-5PM PST), email us at info@impalarollerskates.com, or call: 1 (844) 967-2176

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